CONTACT

FAQ

【Regarding the use of AWOMB karasuma honten & AWOMB nishikiyamachi】

Q:

Do you have other meal menus besides "Teori-sushi" and "Teori-sushi YOH"?

A:

We offer sweets and drinks made with seasonal ingredients.
In addition, “Teori-sushi” and “Teori-sushi YOH” will be provided for the number of visitors (one meal per person).

Q:

What is the difference between "Teori-sushi" and "Teori-sushi YOH"?

A:

AWOMB karasuma honten “Teori-sushi” is a hand-rolled sushi made with seasonal vegetables, meat, and fish.
On the other hand, at AWOMB nishikiyamachi’s “Teori-sushi YOH”, you can enjoy hand-rolled sushi made only with vegetables and rice blended with quinoa, without using any animal ingredients.

Q:

I would like to stay with my child. Can I share meals with an adult?

A:

In the case of children, please order one meal.
Also, please refrain from using children under the age of 5. note that.

Q:

There are ingredients that I cannot eat. Can I change them?

A:

We can only accommodate ingredients that you have allergies to.
*We cannot respond to food preferences (hobbies and preferences).
In addition, both stores use soy sauce for cooking most of the ingredients, so we cannot respond to allergies to soybeans and wheat. Please note.
In addition, at AWOMB karasuma honten, we use “Dried bonito dashi” and “Sababushi dashi”.
For those who cannot eat seafood and other animal products, we recommend using AWOMB nishikiyamachi.

Q:

Can I use it without reservation on the day?

A:

If there are vacancies due to cancellations, etc., we may be able to let you know.
For AWOMB karasuma honten, call +81-50-3134-3003 after 10:00 am.
For AWOMB nishikiyamachi, call +81-50-3177-5277 after 9:30 am.
Then press dial “2”. (You can operate even during the announcement.)
However, priority will be given to customers who have made a reservation from the reservation site.
Due to the limited number of meals, we may not be able to accommodate same-day visits or reservations by phone.
[We recommend making a reservation in advance from the reservation site.]

Q:

What happens if I suddenly cannot come to the store on the day?

A:

Please be sure to call the store you use.
For AWOMB karasuma honten, call +81-50-3134-3003 after 10:00 am.
For AWOMB nishikiyamachi, call +81-50-3177-5277 after 9:30 am.
Then press dial “2”. (You can operate even during the announcement.)
We are waiting for you to prepare your meal by the time you visit our store, and cancellation without notice will lead to loss of ingredients.
In the unlikely event that we are unable to contact you, we will charge you the full price of the meal you booked.
Thank you for your kind cooperation.

Q:

If you select the desired date on the reservation site, an "×" or "-" will be displayed.

A:

There is a possibility that the available reservation slots have been filled, or the date is before the reservation starts.
(Reservations can be made from two months)
Please choose another date and time.

Q:

I received an error while entering my reservation information or credit card information and cannot make a reservation. Can I make a reservation by email or phone?

A:

We do not accept reservations by email or phone.
Please make a reservation through the reservation site except for the day of use.
If you are having trouble entering your credit card information, please try entering a different credit card.
Please refer to the link below for input errors.
If you cannot find a suitable solution, please contact us using the inquiry form.
TableCheck help page

Q:

I thought it was a store payment, but it seems that the card I entered at the time of reservation has already been debited.

A:

One of the following possibilities is possible.

① Debit card or prepaid credit card information has been entered (we recommend entering a credit card in the reservation system)
If you enter your debit card or prepaid credit card, the meal price for your reservation will be deducted from your account immediately.
Please rest assured that after your visit, the store staff will process the refund and the debited amount will be returned to your account at a later date.
Additionally, once the refund process is completed at the store, neither the store nor our company can track the progress of the refund.
Regarding the timing of refunds, please be sure to contact the card company you are using as the card holder.

② Usage notification emails and announcements sent by each credit card company
Depending on your credit card company, you may receive a usage notification when you complete a procedure using your card information. Please check that the notification does not state that it is not a notification regarding card usage or billing.
Please note that we are unable to contact your credit card company for information.
If you still have any concerns, we ask that you, the cardholder, contact the card company directly.

Please refer to the link below for input errors.
If you cannot find a suitable solution, please contact us using the inquiry form.
TableCheck help page

Q:

I want to change or cancel my reservation.

A:

Please follow the link in the SMS received at the time of booking.
If you have not received the SMS, or if you cannot find the appropriate solution, please contact us using the inquiry form.
*Please contact each store if you want to change the reservation that you entered your credit card information.
For AWOMB karasuma honten, call +81-50-3134-3003 after 10:00 am.
For AWOMB nishikiyamachi, call +81-50-3177-5277 after 9:30 am.
Then press dial “2”. (You can operate even during the announcement.)
*We cannot accept changes or cancellations on the day of use.
If you cancel on the day or cancel without notice, you will be charged the full price of the meal you booked.
Contact form

Q:

I canceled but my credit card has not been refunded.

A:

After the refund is processed by the store staff, it will usually be refunded to your credit card company or bank in about 1-2 weeks, but for overseas customers, this process may take longer.
In addition, neither the restaurant staff nor our company can track the processing status after the refund processing is completed at the store.Regarding the timing of the refund, please be sure to contact the card company you use from the person who is the holder of the card.
Please refer to the link below for input errors.
If you cannot find a suitable solution, please contact us using the inquiry form.
TableCheck help page

【Regarding the use of Omotase (To go bento)】

Q:

Can I place an order on the same day?

A:

We accept orders by advance reservation system.
For details on how to order, please visit the order site below.
Order site

Q:

I want to change or cancel my order.

A:

Please use the cancel/change button in the reservation confirmation email that is automatically sent when placing your order.
For returns or unauthorized cancellations due to customer circumstances, the product price will be charged.
Cancellation fee: 50% the day before, 100% on the day

Q:

How long does it last after you receive it? What is the state of storage?

A:

Please enjoy within the same day.
The sushi bento box will harden the vinegared rice, so do not store it in the refrigerator, avoid high temperature and high humidity, and store it at room temperature.
Also, please store side dishes in a refrigerated environment below 10°C.